Do you provide professional services? Then there are four particular points to keep in mind if you want a successful practice. As a Virtual Assistant, I often wonder how to make my services stand out and therefore to grow my business. To do this, and as a good ex-executive secretary I have found useful many of the skills built during my career as an employee. The good secretaries are people who add value. But what does add value? What concrete actions will add value to your customers? Joan Burge, owner of a recognized training center for secretaries in the U.S., highlights four characteristics apply to those who serve. Here are the four characteristics that make you a "partner", someone who adds value to increase productivity: Can you identify exactly how your service improves the productivity of your customer? If you understand what you have to do to achieve this, we provide an efficient service, we save time and most likely your customer will notice. Generates money: Do you see any chance of return that your client is not exploiting? If you have vision and overall business understanding of your client you will identify actions that will generate income.
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